Services

The IHG Clean Promise

Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.

Directory of Services

Welcome

Breakfast is served daily in our Velvet Restaurant from 06h30 to 11h00.  

Our Business Centre is located on the second floor and offers computer, printer and free wi-fi. 

Check-in is from 14h00.  

Check-out is by 11h00. Should you require a late check-out, please reach out to reception.

Please note that you will require your Key Card in order to operate the elevators. You will only be able to access the floor on which your room is situated.

For those making use of the parking area, please note that the parking lift only goes to the Ground Floor.  Please use the lifts on the left of the entrance foyer to access reception and rooms.

Upon Check-in, you will be issued with your Key Card, which grants you access to your room. Please keep it safe and do not leave your Key Card lying around in the Key Card sleeve which contains your room number.

Please note that your Key Card is required in order to operate the elevator. Simply slide your card into the Key Card Unit in the elevator and select the required floor and then remove your Key Card. Please note that you are only allowed access to the floor on which your room is situated.

Your Key Card is also required to operate your room lights and airconditioning. Simply place your Key Card into the slot just inside the door in order to activate your room and leave your card in the slot. Upon leaving your room, remove the Key Card and your lights and airconditioning will automatically turn off within 5 minutes. This is part of our IHG Green Engage programme and assists with our carbon footprint.

We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with   Ecolab  and   Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of regional and global health authorities, including the World Health Organization, Centers for Disease Control & Prevention, European Centre for Disease Prevention and Control, and local public health authorities in markets around the world. Visit   www.ihg.com/clean    for more information.

For any information or assistance, please do not hesitate to ask one of our friendly Front Desk staff – Dial 9 for Reception.

We provide free, unlimited high-speed wi-fi to all guests.  In order to make use of the wi-fi during your stay, please follow these steps: FOR IHG REWARDS CLUB MEMBERS

  • Select IHG Connect from the wi-fi options
  • Enter your IHG Rewards Club user name and password

FOR NON IHG REWARDS CLUB MEMBERS

  • Select IHG Connect from the wi-fi options
  • Request a password from Reception

Rooms

Each room features individually controlled air-conditioning units. In order to operate your unit, you will need to have your key card inserted in the slot near the door. You can then control the temperature in your room using the temperature dial and make use of the fan settings to increase or decrease the fan speed.  If you experience any difficulties, please request help from reception – Dial 9

Baby Cots are available. Please enquire at Reception, or Dial 9.
We offer baby sitting facilities at an additional charge. For more information, enquire at Reception or dial 9.

In your en-suite bathroom, we provide hand soap for the basin and shower, shower gel, shampoo and body lotion. Should you require extra amenities, please dial 9 and chat to reception for assistance.

Breakfast, lunch and dinner is served daily in Velvet Restaurant. Due to Covid-19 Protocols, our dining offering has been modified to safeguard our guests and colleagues. For more dining info, visit our dining page, HERE!

Please make use of your in-room electronic safe for any valuables. In order to use your safe, place your belongings inside and close the door. Then, select your own 4 digit code and press “Lock”. Instructions for use are located on the safe. Please remember your code and keep it safe. If you experience any issues with your safe, please contact reception – Dial 9.
All of our rooms feature signature bedding, which includes pillow-top mattress, crisp white linen and a choice of soft or firm pillows. Should you wish to order more of either type of pillow, please Dial 9 and speak to Reception.
The hotel has substantial Fire and Safety Procedures in place. Please refer to the map on the back of your room door for your nearest exit. Click HERE for more information regarding our Fire & Safety Procedures.
Forgot it? We’ve got extra. We’re please to provide, with our compliments, comb, shaving cream, disposable razor, toothbrush, cotton wool and female sanitary products. Simply call Reception (Dial 9) and then head down to collect the items you need.

Find out more about IHG’s Green Engage programme HERE.

SAVE YOUR TOWELS, SAVE THE PLANET

Think of the tons of towels being laundered unnecessarily in hotels throughout the world – and of the huge quantities of detergent poluting our water.
Please decide for yourself: Towels on the floor means “Please replace them”. Towels on the towel-rail means: “I will use them again.”

Your in-room hairdryer is located near the full length mirror and will switch off automatically when placed back into its holder.
Our rooms are serviced daily and bedding is changed every three days for each staying guest. If you do not want your room serviced, please make use of the Do Not Disturb hanger you will find on the back of your door.

An iron and ironing board can be found hanging next to the cupboard behind the bathroom door.

A mini fridge is available in all rooms for your convenience. Please note that this is not stocked.

On each bed, you will see both Soft and Firm pillows. If you have a preference and would like a full set of either type of pillow, please dial 9 for Reception and we will arrange this for you.9

For your own safety each room door features a wishbone lock, as well as a double locking mechanism to ensure that nobody can enter your room. We encourage you to not leave your key card lying inside the key card holder that contains your room number, to avoid any unfortunate incidents.

Some rooms feature a separate shower and others a shower over the bath.

Each bathroom features a water-saving PowerShower, which offers three massage settings.

Some rooms include a sleeper couch, which can accommodate up to 2 children under the age of 16 years. If you require your sleeper couch to be made up, please dial 9 and ask Reception.
The ?th floor of the hotel is a smoking floor. You may not smoke in a non-smoking room. If you would like to be re-allocated to a smoking room, please ask at Reception and we will do our best to accommodate you, should we have smoking rooms available. Please note that it is illegal to smoke in the public areas of the hotel. Please make use of the ashtrays in your smoking room and in the designated smoking areas outside.
For your convenience, each room features a kettle and tea and coffee station, with sugar, sweetener and long-life milk. Should you require additional items, please dial 9 and ask Reception.
The telephone in your room has the necessary extensions listed on it for Housekeeping, Reception, Room Service and Restaurant. To dial another room, simply dial “?” and then the room number. To get an outside line, dial “0” and wait for the dial tone.

Each room features a 32″ TV with limited DStv channels. The available channels are:

  •  01 SABC 1
  • 02 SABC 2
  • 03 SABC 3
  • 04 e-TV
  • 05 CNN News
  • 06 BBC News
  • 07 M-Net Premiere
  • 08 M-Net Smile
  • 09 M-Net Movie
  • 10 National Geographic
  • 11 Al Jazeera
  • 12 SABC News 404
  • 13 SuperSport 1
  • 14 SuperSport 2
  • 15 SuperSport 3
  • 16 SuperSport 4
  • 17 Radio 94.7
  • 18 Radio 702
  • 19 SAFM
  • 20 IHG Way of Clean
Each room boasts a workdesk with ergonomic chair, so that you can take care of business in the comfort of your room.

Facilities

The Bar is located on the Second Floor in the Great Room area and is open from 15h00 to 22h00 daily.

The Business Centre features 2 computer workstations and a printer and is free to use for all guests. 

The Fitness Room can be found on the Mezzanine Floor and can only be accessed using your Key Card. The room features 2 treadmills, 2 stationary bikes, orbital trainer as well as mats and free weights. Please make use of the sanitising wipes in the Fitness Room to wipe down all equipment before and after use. The equipment will also be cleaned regularly throughout the day by our cleaning staff.

The Rosebank Gautrain Station is located right outside the hotel and makes a trip to the airport  quick and easy. For the Gautrain schedules, please visit their website, www.gautrain.co.za

We offer 6 meeting rooms accommodating small boardroom meetings or larger conferences of up to 70 delegates.

Our Meeting Rooms are located on the Ground Floor To book the Meeting Room, please dial 9 and ask for our Conference Co-ordinator.

The hotel features an undercover parking lot with boom access and 24 hour security. Parking is charged at R60 per vehicle, per day.

The hotel usually  offers direct and secure access into the Zone @ Rosebank Shopping Mall on the Mezzanine Level. However, due to Covid-19 Screening and restrictions, we have had to close the secure entrance until further notice.  Please make use of the main hotel entrance to access the Zone @ Rosebank Shopping Centre.

We provide access to an outsourced Shuttle company, African Soil Tours and Transfers, for your convenience. To book a shuttle, please call 083 367-6808 or email reservations@africansoiltours.com. Or, simply visit the shuttles desk at reception. But, that’s not all African Soil Tours and Transfers has to offer. They also provide a fantastic airport shuttle service from only R250 and do numerous day trips that are very popular with leisure guests. For more information, visit their website: www.africansoiltours.com.

The Swimming Pool can be accessed through Velvet Restaurant on the Second Floor and is open between 08h00 and 17h00 each day.

Please note that there is no lifeguard on duty and the pool is used at your own risk.

Pool towels are available from Reception and must please be returned to Reception after use.