Fire & Safety Procedures

Before we reopened, the entire hotel was cleaned and then disinfected using hospital standard Sintol Cleaning processes according to WHO guidelines.

Screening has been mandated by President Cyril Ramaphosa on 15 March 2020. Therefore, guests will be required to complete and sign a questionnaire, as well as allow their temperature to be scanned with a thermal scanner.

Non-symptomatic guests with temperatures falling within the normal range, will be required to sanitise their hands and then proceed to check-in.

Should a guest’s temperature be high and/or they have symptoms of the virus they will not be allowed to check-in and will be referred to a medical facility.

All staff sign a Declaration of Health before returning to work and are referred for medical testing if necessary.  All staff have their temperature tested daily when arriving at work, before entering the premises. Anyone showing temperatures higher than the globally accepted levels, or showing any symptoms, will be immediately sent home to obtain medical clearance and will have to self-isolate for a mandatory 14 day period.

In addition to screening, we will be using disinfecting spray on all staff shoes and bags as they enter and leave premises.

Regular routine cleaning of public areas and high touch-points are carried out on a daily basis.  Areas such as restrooms, breakfast rooms, restaurants, table tops, counters, hand rails, door knobs, back office surfaces, lift buttons and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses.

In addition to regular routine cleaning, we have implemented the wiping down of all surfaces with a chemical disinfectant called Surface Defense Standard Treatment, which has a lifespan of 90 days once it has been applied. It is being applied to surfaces as a sealant prior to the daily regular routine cleaning that is taking place, which includes: door handles of restrooms and guest rooms, restaurant table tops, bar counters, boardroom tables, hand rails on stairwells, buttons of lifts, speed point machines, front desk counters and entrance door handles.

Alcohol based hand sanitisers have been placed in all public areas and in back-of-house areas and all staff and guests are encouraged to make use of these sanitisers on a frequent basis.  

We are providing ongoing training on what the virus is; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces. Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face.

Posters are on display throughout the hotel, sharing social distancing and safety protocol information to make guests aware of our Covid-19 measures and procedures. Our Covid-19 Protocols can be found here, on our Online Guest Directory, as well as on our Management Company Website, HERE.

All housekeeping and public area cleaning staff are issued with protective gloves and face masks when on duty. All staff are issued with facemasks, as per NICD requirements.

We encourage all guests to follow the Government’s Social Distancing Guidelines and avoid close contact with anyone who is coughing, sneezing and feverish.  Our restaurant and bar seating will be adjusted to accommodate the government guidelines of one person per 1,5m2 area.

Anyone showing symptoms of respiratory illness will be reported to the hotel’s general manager for further action to take place, such as contacting the NICD hotline. The NICD Hotline number, as well as posters directing guests to the government’s official website: sacoronavirus.co.za are on display throughout the hotel.

For guest safety, the following Food & Beverage precautions and protocols will be in place:

• The bar will operate strictly under the current government regulations.
• Buffet breakfasts have been replaced with either pre-packed breakfast packs or assisted buffets.
• Restaurant tables have be reduced and spaced 2 meters apart.
• In keeping with Social Distancing guidelines, the restaurant will operate at 50% capacity.